Service & Maintenance

Timepiece Maintenance

Proper Care for Your Timepieces

The experience of owning the D.Candaux timepiece is also to gain privileged and exclusive relationship supported by a complete and exemplary service. D. Candaux timepieces are entirely designed and handmade by one of the best watchmakers in Switzerland, with the utmost respect for the tradition of the Vallée de Joux. Regarding to proper care and maintenance of this unique pieces, the few lines that follow will help you to better understand your timepiece and guarantee a perfect functionality.


Identification & Diagnosis

All D. Candaux timepieces are produced in very limited series, and as such, have been taken under rigorous material, function and durability controls. Furthermore, the testimony to its uniqueness, every D. Candaux timepiece holds the unique number on the movement plates and timepiece back case. In addition, every Caliber 1740 has the engraved plate on its side with necessary functional details that professional watchmaker needs to know before movement inspection.


Movement Cleaning

Before the timepiece servicing and reparation, all its components are thoroughly cleaned and prepared. After the movement cleaning, the components are than tested and inspected. All potential disadvantages are removed and perfect functioning of the mechanism is provided.


Replacing Components

Watch with all its components liable to replace or repair depending on the level of wear. In accordance with the instructions of use and preventive maintenance, complete customer service is provided. Our maintenance service is always updated with the latest achievements in the field.


Assembly & Lubrication

Longevity of the complex movements is strongly related, among the other things, to quality lubrication. This action limits the friction between the mechanical parts, reducing wear and power loss. During the watch assemblage, watchmaker uses wide range of fats and oils depending on watch part characteristics and stability coefficients. Each component is treated separately and carefully.


Timing & Calibration

The next step in timepiece maintenance and servicing is adjustment of the watch parts that have influence on the main watch operations. The main springs, barrels, chronometric power reserve and all other important components are tested toward achieving the timing accuracy and ensuring the timekeeping precision. Comprehensive and detailed testing last for several days to verify high quality timepiece performance.


Refinishing & Casing up

One of the last operations during the watch assembling is the dial and hands fastening into the movement. It is very important to confide do this sensitive operation to experienced watchmaker. All parts of the case, including back-case as the last connected part, are fitted with quality seals to ensure water and air resistant.


Final Quality Control

A compression test, as the final quality control, will give a good look of the watch construction health that provides water-resistance for a guaranteed period. A compression test is just one of the several technical and functional treatments. The final results must comply with all high quality standards.


5 Years Service Warranty

The acquired timepiece is backed by a 5-year warranty from the date of purchase. The Warranty has 3 years of mandatory service and extends on extra 2 years of additional service and care. During this period your D.Candaux timepiece will be controlled on the third and fifth year. After this warranty period it is recommend to check and control your instrument on every 5 to 10 years for cleaning, lubrication and adjustment.